23 February 2006
Small annoyances
What is it with household appliances these days?
Let's see what we bought since 2003 and what happened to it:
| Item | Make | Shop | What happened | How often repaired |
| Hob | Bosch | Curry's, Ireland. | The self ignition mechanism malfunctioned from the beginning. As it's just as easy to use a lighter we never bothered getting this repaired - especially as we had plenty of other things to look after (just moved into new house at the time). | Never - still broken. |
| Fridge | Ariston | Curry's, Ireland. | Broke down two days before Frank's birthday party 2004. Excellent timing. As it was an end of line model, it couldn't be replaced. It took us at least two month to chase their Customer Service before the company did anything. We ended up buying a new fridge from a different company (I mean can you live without a fridge in the summer???) and had the old one taken away by them. We told the Ariston people this and they were fine with it. A month later or so they wanted to pick up the broken thing(!!!) and said they could only give us our money back if we could prove that it was removed. In the end we got a piece of paper from the new shop and Ariston gave us our money back. | Never. Replaced with different fridge from different company. |
| Oven | Hotpoint | Curry's, Ireland. | One day, while using it, the front door glas panel had become loose (glue melted) and nearly fell off - if it wouldn't have been for the two screws that just about held it in place at the top. Got the fright of my life and the damage could have been big (burns and cuts for example). | Never. We simply replaced the damn thing as I couldn't be asked to deal with a useless Customer Service again. This was a loss of several hundred euros but sometimes you have to trade nerves against money. |
| Cooker hood | Zanussi | DID, Ireland | No faults. | Never. |
| Dish washer | Zanussi | DID, Ireland. | Control panel gave up, at least twice. Engineer came to fix it, couldn't find out what was wrong. I had to point him in the right direction. It took a while for the replacement part to appear but it did and the engineer came at the agreed time. The second time things went smoother. But to this day I didn't dare to use the hotter settings anymore as the machine started smelling strange when I did that. | Twice. |
| Fridge | Zanussi | DID, Ireland. | No faults so far - very happy. Even survived the move to the UK. Despite the experience with the dish washer we went for a Zanussi model as their customer service works. | Never. |
| Washing machine | Zanussi | Comet, UK. | After only two weeks the control panel was stuck. It cannot be reset and only one washing programme is working. Contacted Customer Service, but they are a bit slow in getting the replacement part. At least they are reacting and phone me with news or non-news. | Hopefully soon. Update: Repaired finally. The fault was actually not with the control panel (so they made me wait in vain) but the 'dial button' had come lose, all it needed was some pushing it back in. Doh! |



But at least I will have the feeling of having done my best, to pass on some basic information. And of course there also is a huge amount of information that I simply cannot pass on, as this is simply experience from 11 years in one company and learning especially the web job from the very beginning. How will they fare without me - I am not replaceable! Or so I wished… 
" At least that way I know that baby is doing fine. I am also waking up a lot at night lately, I am sure that's also partly due to baby activity.